Question 1

What does MedXFlow do?

Accepted Answer

MedXFlow runs your entire revenue cycle with AI agents - scheduling, eligibility, prior authorization, coding, claims, payment posting, denial management and patient collections - plus a 24/7 AI front desk (voice, chat and check-in) and telehealth. One connected platform, from the first appointment to the final payment.

Question 2

Is patient data secure and HIPAA compliant?

Accepted Answer

Yes. MedXFlow handles PHI to HIPAA standards and offers a Business Associate Agreement (BAA), with security controls aligned to SOC 2 Type II. Everything is stored in US data centers, encrypted in transit and at rest, with least-privilege access and full audit logging. We never sell data or use patient information to train public models.

Question 3

Which EHRs and clearinghouses does it work with?

Accepted Answer

MedXFlow writes bookings, arrivals, charges and payments straight into the systems you already run - Epic, athenahealth, eClinicalWorks and more - and submits claims to every major payer and clearinghouse. No rip-and-replace, with a fallback mode that works even before formal integration.

Question 4

Do the AI agents replace our billing team?

Accepted Answer

Only the repetitive work. The agents handle the volume and hand anything they are unsure about to your staff - AI backed by humans, never left unattended. Prefer to hand it all over? Our human-led Managed Billing team can run the whole cycle for you. Either way, every action is tracked, assigned and auditable.

Question 5

How long does setup take?

Accepted Answer

Most practices are live within a week. We connect your EHR (Epic, athenahealth and more), configure your workflows and payer rules, and run a supervised pilot before MedXFlow goes live on real work.

Question 6

What are the contract terms?

Accepted Answer

Practices get a 30-day trial and free setup, with no long lock-in - cancel with 30 days notice.

Your revenue cycle, now on autopilot.

AI agents for the whole revenue cycle

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